Refund policy

RETURN & REFUND POLICY
Last Updated: [February 10, 2025]

At Adapted Designs, our priority is ensuring the highest quality and craftsmanship in every piece of jewelry we create. Since each item is custom-made from repurposed silverware, every piece is unique. Below is our policy regarding returns and refunds.

1. Eligibility for Returns or Refunds

  • We only accept returns or issue refunds for items that arrive damaged or defective.
  • We do not accept returns or offer refunds for any other reasons (e.g., change of mind, sizing issues, or personal taste).

2. Return Process

  1. Inspection Upon Delivery

    • Please inspect your item upon receipt. If you believe it to be damaged or defective, contact us immediately at info@adapteddesigns.co.uk.
    • We may request photos or additional information to evaluate the damage or defect.

  2. Timeframe

    • You must notify us of any damage or defects within 7 days of receiving your item to be eligible for a return or refund.
    • Any requests received after this timeframe may not be honored.

  3. Return Authorization

    • If we determine the product is indeed damaged or defective, we will issue a Return Merchandise Authorization (RMA) and provide instructions on how to return your item.
    • Please do not return items without first contacting us for an RMA number.

3. Condition of Returned Items

  • Returned items must be in their original packaging, along with any accompanying documentation or accessories (where applicable).
  • If possible, use secure and protective packaging to prevent further damage during transit.

4. Refunds and Processing

  1. Inspection
    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. Refund Method
    • If approved, we will process your refund to the original payment method used when making the purchase.
  3. Processing Time
    • Please allow 5–7 business days for the refund to appear on your statement, depending on your bank or credit card provider.

5. Shipping Costs

  • If the return is approved due to damage or defect, we will cover reasonable return shipping costs or provide a prepaid shipping label.
  • We are not responsible for any additional costs if you choose a premium or expedited shipping method for returning the item.
  • Any import duties, taxes, or customs fees for international orders are non-refundable.

6. Custom or Personalized Items

  • Most of our pieces are custom-made or personalized. We do not accept returns or offer refunds on custom items unless they arrive damaged or defective.
  • If a custom or personalized product is damaged or defective, the same return process outlined above applies.

7. Exchanges

  • Because each piece is uniquely crafted, we generally do not offer direct exchanges.
  • If your item arrives damaged or defective, we will work with you to either repair, replace, or refund your item, as appropriate.

8. Contact Us

If you have any questions about this policy or need assistance with a damaged item, please reach out to us:

We appreciate your understanding and cooperation. Thank you for choosing Adapted Designs for your handcrafted silver jewelry needs. We value your support and strive to ensure your satisfaction with every purchase.